Privacy policy
Last updated November 9, 2026
This policy explains how Dawnpoint Software LLC ("Dawnpoint", "we") handles personal information in the Dawnpoint app and website.
Who this is for
- Business owners and office staff who run a business on Dawnpoint.
- Field staff, such as caregivers, who use Dawnpoint for their work.
- Clients and the people who pay for their care, whose details a business enters or who get invoices from a business.
- Website visitors and people who contact us.
The business and Dawnpoint
Dawnpoint is used by businesses, such as home care agencies. If a business invited you, that business decides what information is collected about you and why, and Dawnpoint handles it on the business's behalf. For most questions about that information, contact the business, and we will help them answer you. For our own customer accounts, billing and website, Dawnpoint decides.
What we collect
- Account details: name, email, phone number and role.
- Work records: schedules, visits, clock-ins, hours and notes.
- Location, only when you clock in or out and only if your device allows it.
- Caregiver paperwork the business asks for, such as a Social Security Number and a photo of an ID.
- Client and care details the business enters, such as names, addresses and care notes.
- Messages sent in the app.
- Device and usage data, such as browser type, errors and IP address, to keep the app working and secure.
- Billing details for business customers, such as the price and dates agreed.
Why we use it
- To run the app for the business and the people who use it.
- To keep the app secure and fix problems.
- To send the emails the app needs to, such as invitations, sign-in codes, paperwork reminders and the business's invoices.
- To give support and to bill business customers.
- To meet legal duties.
- To improve the app, using only combined information that doesn't identify anyone.
What we never do
- We never sell personal information.
- We never use it for advertising or share it with advertisers.
- We never share mobile phone numbers or text message consent with third parties or affiliates for their marketing.
Who we share it with
- The business you work with, and the people it gives access to, by their role.
- Amazon Web Services, for hosting, storage and email.
- Public map and weather services, without anyone's name: the US Census geocoder gets a client's street address to find it on the map, the National Weather Service (weather.gov) gets the location of a visit, and OpenStreetMap provides map pictures around a client's home to the office's browser. Directions links open Google Maps with the address, only when tapped. The business can turn any of these off in its Settings, and Dawnpoint can turn them off for everyone.
- Dawnpoint support staff, when they open a business's account to help. They must give a reason, it lasts 30 minutes and the business's owner is emailed. Without asking, support sees only a short summary: the team's names and roles and a few counts, never client details. Anything more (seeing the business's own screens, fixing something, downloading its records or loading data for it) needs the business's yes in the app, every time, and a yes lasts 30 minutes. Support finds a person only inside one of these visits, for that business. Support never sees Social Security Numbers, IDs or paperwork. Every visit, request and answer is recorded, and the business can see it in its Settings.
- Authorities, when the law requires it.
- A buyer of our business, if Dawnpoint is sold, under the same protections.
Where it is stored and how long
Dawnpoint stores data with Amazon Web Services in the United States. While a business uses Dawnpoint, we keep its data so the app works. A business's owner can download all of its records as spreadsheets at any time, from Settings. Each business chooses how long its records are kept, starting from these suggested times: client records and incidents 5 years after the last visit; caregiver personnel records 5 years after they leave; payroll records and time cards 3 years; invoices and tax records 4 years; messages 5 years; the record of who did what 6 years; Social Security Numbers and ID photos 1 year after a caregiver leaves. Nothing is deleted automatically yet: the business confirms first. A business can also ask us by email. To ask for your own account to be deleted, email tony@dawnpoint.app.
How we protect it
- Data is encrypted while it travels and while it is stored.
- Each business's data is kept apart from every other business's by database controls.
- People see only what their role allows, and the app records who changes or views the most sensitive records, such as care information, messages, invoices and pay.
No system is perfectly secure. If a breach affects your information, we will tell the business promptly, and we or the business will tell you where the law requires.
Location, camera and texts
- Location is read only when you clock in or out, and only if your device allows it. A location that looks wrong is flagged for a person to review, never treated as proof of wrongdoing. A business can choose to refuse clock-ins from too far away.
- The camera is used only when you choose to take a photo.
- Dawnpoint doesn't send text messages today.
Your choices and rights
You can ask to see, correct or delete your information, or to get a copy. If a business invited you, contact the business first. You can also email us at tony@dawnpoint.app. We answer within 30 days and will not treat you differently for asking.
Cookies
We use only the cookies needed to keep you signed in and keep the app secure.
Children
Dawnpoint is not meant for children under 13, and we don't knowingly collect their information.
Changes and contact
If we make an important change, we will tell business customers by email and show a notice in the app first. Questions: tony@dawnpoint.app, Dawnpoint Software LLC.